Therapy has proven to be an effective outlet for people to express their thoughts, emotions and concerns. However, sitting across from a therapist and spilling all of your deepest thoughts can be intimidating and challenging.
As a result, some people would rather talk about their feelings with an AI chatbot.
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A new study by Tebra, an operating system for independent healthcare providers, surveyed 1,000 Americans and additional healthcare professionals to measure feelings regarding AI in healthcare.
The study found that 1 in 4 Americans would rather talk to an AI chatbot instead of attending therapy with a human therapist.
Of those people who turned to ChatGPT for advice, 80% felt it was an effective therapy alternative, according to the study.
Communicating in cyberspace can provide a certain level of comfort to users and allow them to communicate more freely, referred to as the online disinhibition phenomenon.
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This phenomenon is why people have the courage to say things online that they would be able to say in person, and could be a contributing factor as to why people are preferring to chat with a bot instead of a human.
Knowing that you’re not talking to a person can also provide an added level of comfort and help eliminate additional inhibitions a person may have.
The study also found that Americans are not just turning to AI for therapy but also other medical concerns.
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Of the people surveyed, just over 5% reported using ChatGPT for medical diagnosis and following its advice. Of those who did, 90% found the advice to be effective.
As people continue to embrace and trust AI, we can expect to see a growth of AI applications in the medical field.